Part-Time Junior Client Support Executive
Our client, one of the leaders in sustainable intelligent technology for the future of heat, is looking for a Junior Client Support Executive to join their London team on a part-time, three days a week, basis. They are looking for someone to field incoming calls and provide Client/Customer Service assistance as part of a wider team. Duties will include, but are not limited to:
Review each ticket, promptly answering or sending a holding reply
Resolve all Support tickets. When needed seek input from Senior Client Service Manager.
Manage the ticket pipeline ensuring that all tickets are correctly assigned and categorised to allow for future analysis
Reduce the volume of Support, both the number of incoming tickets and company-wide effort to resolve time spent
Refer to knowledge base articles, identifying training opportunities, identifying bug fixes and feature requests
Ensure that any requests to add new client users are only actioned where there is contractual coverage and come from the agreed client-side senior contact
Removing users from software when proactively requested by client, or when someone has left a client organisation
When requested, draft external client-facing how-to articles. All articles to be approved before publishing.
Assist with clearing any backlogs of tickets
For this role, you must have experience of working on a B2B Support desk and have a calm head when working under pressure and to tight deadlines. You must be able to clearly and concisely communicate with Software Engineers and be comfortable working with data and across Excel spreadsheets. Your approach should be both tenacious and patient with a willingness to listen and act accordingly for each case. Impeccable attention to detail is a must. To be considered for this part-time, three day a week, position, get your CV across today!
Part-time - 3 days a week
£30k pro rata (£18k for 3 days)
Send your CVs to recruitment@pulseltd.co.uk
